This website uses cookies to enhance your experience.

Return policy

What is your returns policy?

We will accept the return of goods from you only:

  • By prior arrangement (confirmed in writing) and quoting your RAN number
  • On payment of an agreed handling charge (unless the goods were defective when delivered) and where the goods are as fit for sale on their return as they were on delivery.

If you would like to submit a return, please email

Please note, if you have agreed a different returns policy with your sales rep, or with us upon creating your account, then this policy will apply instead of the above.